The United Bank for Africa (UBA) has refunded N1.2 million to its customer Daniel Chibuzor on Wednesday, just twenty-four hours after Swordpress.NG Reported how he lost it to unauthorised transactions.
Chibuzor, a Port Harcourt-based plumber, had woken up to several unauthorised deductions amounting to N1.2 million from his UBA account on April 11.
The debited sum surprised him because he did not initiate the transaction. Also, his daily transfer limit was much lower than the amount that was deducted.
The refund
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The plumber reached out to FIJ after all his attempts to recover his money were unsuccessful.
He had visited the bank several times and also sent multiple emails to UBA for months, and the bank had assured him of a possible refund at the end of its own investigation.
However, the bank had told him that he was not qualified for a refund because his mobile banking details were reportedly used to initiate the fraudulent transactions.
FIJ had contacted the bank on Monday, August 21, and the customer care representative who responded asked FIJ to be patient as feedback on the issue would be provided by September 04, 2023.
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FIJ equally called Ramon Nasir, the head of media and external relations at UBA, but the calls were unanswered. A follow-up text sent to him received no response at press time.
Swordpress.NG Reported Chibuzor’s predicament on Tuesday morning and UBA refunded Chibuzor on Wednesday afternoon.
In an appreciation message Chibuzor sent to FIJ on Wednesday evening, the UBA customer wrote: “Good news. UBA refunded my money today (Wednesday). I am very grateful, I want to thank all staff of this commission for all efforts, for speaking for the voiceless people. God almighty will uphold and stand for you all. God bless you all.”
The post 24 Hours After FIJ’s Story, UBA Refunds Plumber’s N1.2m Lost to Strange Debits in April appeared first on Foundation For Investigative Journalism.