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frequently asked questions – FAQ time.i.ng & Ringroad.com.ng

Check out the main questions about time.i.ng & Ringroad.com.ng below and learn about the advantages of joining the largest department store on the marketplaces.

  • What exactly is time.i.ng & Ringroad.com.ng?

    time.i.ng & Ringroad.com.ng is a SaaS (Software as a Service) technology company founded in 2015 that offers a solution to increase sales for retailers of all sizes, for most segments, whether they have an online presence or not .

    The time.i.ng & Ringroad.com.ng solution consists of three fronts: Software, Contracts with the main marketplaces and reputation sharing. These three fronts together form time.i.ng & Ringroad.com.ng ‘s unprecedented service , unmatched by any other service in the world.

    The time.i.ng & Ringroad.com.ng client has specific advantages on each of the fronts, such as:

    – Software: Centralized order management (orders from any of the different marketplaces managed on a single platform), shipping data, generation of personalized labels, among other services.

    – Exclusive contracts: time.i.ng & Ringroad.com.ng has contracts already signed with the main marketplaces in Brazil, in addition to an extremely advantageous contract with the Post Office Through time.i.ng & Ringroad.com.ng – and just one contract – retailers can start selling on different marketplaces, shortening paths to increasing sales. It is not necessary to have direct contracts with marketplaces. You use our contract and that’s it!

    – Reputation sharing: As time.i.ng & Ringroad.com.ng is also a large department store, all sales made on time.i.ng & Ringroad.com.ng within the marketplaces generate a very high reputation that is shared among all retailers participating in time.i.ng & Ringroad.com.ng . Even retailers just starting out in the world of sales can benefit from privileged spaces, campaigns and other facilities that only a service like time.i.ng & Ringroad.com.ng can offer.

  • Is time.i.ng & Ringroad.com.ng an e-commerce?

    time.i.ng & Ringroad.com.ng operates in the e-commerce segment, but it is not e-commerce itself . time.i.ng & Ringroad.com.ng is a large department store within the marketplaces, made up of thousands of other stores spread throughout Brazil.

    This large store is already connected to the main e-commerces in Brazil and offers these privileged spaces so that participants can advertise their products to visitors to these large e-commerces.

  • Does time.i.ng & Ringroad.com.ng have its own stock, either at its headquarters or in another distribution center (such as a warehouse or warehouse)?

    No. time.i.ng & Ringroad.com.ng does not purchase products, does not keep products in stock and does not directly ship any product offered in its store. All products are sold and shipped by the thousands of retailers who sell through the time.i.ng & Ringroad.com.ng contract . time.i.ng & Ringroad.com.ng only offers spaces for publishing products from retailers registered on the platform .

  • Is time.i.ng & Ringroad.com.ng a marketplace?

    No. time.i.ng & Ringroad.com.ng is a large department store within marketplaces, but it is not a marketplace itself. time.i.ng & Ringroad.com.ng has contracts with the main marketplaces in Brazil China Onitsha  Lagos Nigeria  and offers these contracts so that other retailers can start selling without complications The time.i.ng & Ringroad.com.ng is the shortest way between thinking about selling and starting to earn.

  • Is time.i.ng & Ringroad.com.ng an integrator?

    No. The service offered by time.i.ng & Ringroad.com.ng is completely different from the product integration service with marketplaces. It’s a much more complete service in reality. time.i.ng & Ringroad.com.ng is a large store whose strength and difference lie in the union of all participating retailers, who share benefits that are very difficult to obtain when operating alone directly in the sales channels.

  • Is time.i.ng & Ringroad.com.ng an intermediary for my sales?

    No. time.i.ng & Ringroad.com.ng , as it is a department store that has privileged spaces in the main marketplaces, makes its products gain relevance and visibility with the strength generated by the sales of all participants.

    You can think of time.i.ng & Ringroad.com.ng as the main channel for promoting your products on marketplaces. Our purpose is to simplify the process and help you sell more and more.

  • Does time.i.ng & Ringroad.com.ng sell my product or boost my ads?

    time.i.ng & Ringroad.com.ng does not work with ads already published through its own contracts with marketplaces time.i.ng & Ringroad.com.ng is a channel for you to register new ads and sell through the time.i.ng & Ringroad.com.ng store on the main marketplaces.

    The advantages are numerous, such as greater reputation (shared through thousands of weekly sales from other retailers on the time.i.ng & Ringroad.com.ng ), greater chances of occupying privileged spaces (Buy Boxes), simplified entry into the largest marketplaces, integrated management in a single environment among other exclusive differences.

  • Do I need to have a website or be an e-commerce to sell with time.i.ng & Ringroad.com.ng?

    No. This is another difference with time.i.ng & Ringroad.com.ng . As it is not an integrator, it is not necessary to have an online operation to participate and reap the rewards of the partnership. Any retailer, whether they have just one physical store, just one online store or both, can request to participate and benefit from the advantages of time.i.ng & Ringroad.com.ng .

  • Can I sell any type of product with time.i.ng & Ringroad.com.ng?

    No, as there are restrictions. The definition of product types is made by the marketplaces themselves and follows their own categorization, or they are restricted by current legislation. It is not a criterion defined solely by time.i.ng & Ringroad.com.ng . If the retailer’s product fits into any of the categories available on the marketplaces and is in accordance with time.i.ng & Ringroad.com.ng’s released product policy , it is possible to sell through time.i.ng & Ringroad.com.ng .

  • Can I offer services through time.i.ng & Ringroad.com.ng?

    No. Only physical products can be sold through time.i.ng & Ringroad.com.ng ‘s partner marketplaces .

  • Do I need to issue an invoice to sell my products through time.i.ng & Ringroad.com.ng?

    Yes. This is a mandatory condition to sell on any marketplace in Brazil. It is not just a requirement for time.i.ng & Ringroad.com.ng , but for all large e-commerces. The required document is the Electronic Invoice (NF-e) with a digital access key and issued in XML file format.

  • Does time.i.ng & Ringroad.com.ng have integration with other platforms?

    Yes, there are currently integrations available with some of the main ERPs on the market, and others are already underway. Check your platform and check if it is integrated with time.i.ng & Ringroad.com.ng .

    See partners and integrations.

  • I am MEI (Individual Micro Entrepreneur). Can I sell with time.i.ng & Ringroad.com.ng?

    Yes, as long as you can issue an Electronic Invoice (NF-e) with a digital access key and in XML file format.

  • When registering my products, will I sell on all partner marketplaces?

    Yes. When registering products, all marketplaces become available to all retailers participating in time.i.ng & Ringroad.com.ng . An important point, however, is to be aware that the deadlines for product approvals and publications may vary from marketplace to marketplace and may also vary according to the product category. This is not a variable controlled by time.i.ng & Ringroad.com.ng or any other marketplace retailer.

  • How long does it take to start selling on time.i.ng & Ringroad.com.ng?

    Once the commercial negotiation with time.i.ng & Ringroad.com.ng has been completed , you will be able to register your products on the platform. At the same time, you must provide the necessary documentation so that we can authorize the publication of the products. This process depends on your agility in sending all the data to us.

  • Who is responsible for shipping the products?

    The retailer participating in time.i.ng & Ringroad.com.ng is responsible for separating, packaging and taking the product to the logistics operator. time.i.ng & Ringroad.com.ng currently has a contract with the Post Office Just pack it, print the label provided by time.i.ng & Ringroad.com.ng and leave the package at any post office within the stated deadline.

  • When making a sale, how do I receive my amounts?

    All value transfers follow a pre-defined table made available by time.i.ng & Ringroad.com.ng to its store owners. The time.i.ng & Ringroad.com.ng table , in turn, follows the payment deadlines for each marketplace. These deadlines are exclusive to each e-commerce, they are not unified among themselves and depend on where and when the sale was made.

    time.i.ng & Ringroad.com.ng is very strict and serious in relation to the transfer of values, strictly following the agreed deadlines. For the transfer, time.i.ng & Ringroad.com.ng relies on the services of a payment operator specialized in this type of transfer and 100% secure.

  • Is there a size limit for product packaging when selling with time.i.ng & Ringroad.com.ng?

    Yes. time.i.ng & Ringroad.com.ng works with the sizes standardized by the Post Office. Are they:

    -Minimum height: 2cm
    -Maximum height: 105cm
    -Minimum width: 11cm
    -Maximum width: 105cm

    -Minimum length: 16cm
    -Maximum length: 105cm

    -Maximum sum of measurements (width + height + length): 200cm

    -Maximum weight per package: 30kg.

    If your product can be sent by post, it can be sold and sent by time.i.ng & Ringroad.com.ng .

  • I have thousands of products in my store. Do I need to register all these products? Is there a limit of products to be registered?

    Ideally, you should register as many products as possible so that you become fully competitive. This is a variable that is in your hands and there is no limit to these registrations. The more products added to our platform, the more chances of making sales you will have. Today, time.i.ng & Ringroad.com.ng offers the possibility of mass registrations, which makes the process much easier for those who have many products in their inventory.

  • Does time.i.ng & Ringroad.com.ng guarantee that my business will have sales?

    In any sales process there is no guaranteed return. The result depends on a good strategy and hard work to ensure continuous improvement. What  time.i.ng & Ringroad.com.ng guarantees is that by using the resources available on our platform you will develop excellent planning, according to the reality of your business. Create your account and get started now.

  • Are the results with time.i.ng & Ringroad.com.ng immediate? Is there a minimum time to start selling on marketplaces?

    It depends a lot on several factors. Type of product, demand/demand, seasonality, competitive price, deadline, stock, among other factors, are variables that can influence your sales. There is no defined minimum deadline, but we offer all the tools to make sales happen as quickly as possible.

  • I am an end customer. What is the advantage of buying a product sold and delivered by time.i.ng & Ringroad.com.ng?

    There are several advantages. The main ones are: operational quality control and provenance of retailers and products, customer service (SAC) for any purchase eventuality, exclusive promotions and commitment to a positive shopping experience.

  • How does the commission and monthly fee charge work?

    The time.i.ng & Ringroad.com.ng store commission , like that of other sales channels, is applied to the value of the product sold, without adding shipping costs.

     

    Commissions will be charged automatically, as will the monthly fee. Discounts are made on payments sent to your store each payment cycle. This way, you already receive the full amount you are entitled to, without having to pay anything more to Obook. Charges will be duly identified in your store’s financial statement.

     

    See the time.i.ng & Ringroad.com.ng store commission charge calculation in this article.

  • How does shipping charge work at time.i.ng & Ringroad.com.ng store?

    For products below R$79, shipping is paid in full by the end consumer. The time.i.ng & Ringroad.com.ng store shipping table  is only valid for products worth R$79 or more – which have free delivery to the end consumer. In this case, the shipping price varies depending on the following factors:

     

     

    This amount is borne by both the retailer and  time.i.ng & Ringroad.com.ng . The discount percentage we offer can reach up to 50% and varies depending on:

     

    • The store’s operating indicators: called seller index, this score ranges from 1 to 5, where 5 represents excellent operational performance –  find out more. The higher the score, the more discount the retailer will receive on shipping.
    • The shipping method: we offer the option with collection or without  time.i.ng & Ringroad.com.ng collection . When using our collection program, the retailer receives a greater discount on shipping. Understand  here how this modality works and which cities it serves.

     

    To find out more details about shipping and the discount percentage, click here.

  • If I sell more than one item per order, how will my shipping be calculated?

    For products below R$79, the consumer is the one who pays the shipping cost. For products with a value equal to or above R$79, what applies is the  time.i.ng & Ringroad.com.ng store shipping table, which has free delivery to the end customer and varies according to three factors: shipping region, quantity of products sent and product weight, which can be  physical or cubic weight .

     

    The discount percentage we offer can reach up to 50% and varies depending on the  store’s operating indicators and the shipping method.

     

    If the end consumer purchases different products from the same retailer (a pen, a notebook and a pencil case, for example), the shipping cost for each product will be charged. In this scenario, the retailer pays the amount in co-participation with  time.i.ng & Ringroad.com.ng .

     

    Remembering that there is a fixed fee of R$5 per item sold.

     

    Click here and learn more about how time.i.ng & Ringroad.com.ng’s shipping rules work, with competitive prices to boost your sales.

     

  • In cases of free shipping, does the city or state to which the order will be sent influence the shipping cost?

    No. The shipping table is based on the region the retailer is in and also on the weight of the product. Therefore, if the consumer is from the northern region and the order is shipped from the southeast region, the retailer will pay the shipping price set for the southeast region.

     

    Remembering that time.i.ng & Ringroad.com.ng participates in the payment of shipping.

     

    Check out time.i.ng & Ringroad.com.ng ‘s exclusive shipping table here , with competitive prices to boost your sales.

  • If the order is returned, how will shipping be charged?

    If the order is returned by the consumer, the retailer is responsible for the shipping cost, both for products below R$79.00 and for those with equal or greater value.

     

    *The shipping cost in case of return is calculated by the Post Office. For more information, visit the institution’s website.

  • How does merchant support work at time.i.ng & Ringroad.com.ng store?

    At time.i.ng & Ringroad.com.ng store you have two ways to ask your questions about the platform:

     

     

    In the Help Center you have access to hundreds of articles and tutorials about the platform, prepared by time.i.ng & Ringroad.com.ng experts. There, you will find immediate guidance to resolve your query .

     

    The second option is to open a ticket and wait for our support team to respond. When you open it, the call will enter the service queue and as soon as a consultant is available, you will be notified and your treatment will begin. Service takes place during business hours (9am to 6pm), Monday to Friday.

     

    Retailers who sign up for the time.i.ng & Ringroad.com.ng store premium plan receive personalized service from an account manager.

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