The Nigeria Civil Aviation Authority (NCAA) said it has recorded a rise in passenger refunds between January and August 2025 amounted to N257.2 million.
The surge was a significant leap from N108.3 million recorded in the same period of 2024 and N32.8 million in 2023.
Latest data released by the Director of Public Affairs and Consumer Protection, Michael Achimugu, followed the regulator’s prolonged interface with airlines and embarked on a sensitisation campaign with air travellers.
Hotel accommodation refunds under the provisions of Part 19 of the NCAA Regulations also climbed to N6.08 million by July 2025, supported by verified reports from hotels in Abuja, Asaba, and Lagos.
He attributed the growth to greater adherence by airlines to the NCAA’s consumer protection framework, despite the operational challenges in the industry.
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Achimugu described the development as one of the Authority’s proudest achievements in its 25-year history, noting that more passengers are being protected now than ever before.
He pledged that the Authority would continue to safeguard the rights of passengers.
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