Ok i got Prime .
I Live in Africa ! Thinking i will get Access To Amazon Prime Benefits ! No Way I never got !
i thene canceled it and was told they would refund me ! a month goe buy no Refund and then they Bill me Again !
yada yada hubba hubba i am livid !
i caht with them and they tell me i have been refunded ! it is not in my card account it is not there they even deny the second withdrawal from my card ! and later agree !
then tell me to wait 3-5 business days !
here is the convo !
Messaging Assistant | Customer Service
Hi, thanks for contacting Amazon. I’m Amazon’s chat helper.
I’m here to answer your questions & get the right person to help you out.
As I send you messages, you can select a button to reply. Give it a try.
07:43
Got it
07:43
Messaging Assistant | Customer Service
OK
So, what can I help you with?
07:43
Managing my payment, Prime, or account
07:43
Messaging Assistant | Customer Service
Sure, let me know which of these things you need help with.
07:43
Question about a charge
07:43
Messaging Assistant | Customer Service
Ok, let’s look into this. Most often, the charge is a recent purchase.
Let’s get you to the Your Transactions page, where you can find out what this charge is for.
07:43
07:44
Messaging Assistant | Customer Service
Were you able to find the charge?
07:44
Yes, but I didn’t authorize it
07:44
Messaging Assistant | Customer Service
I’m sorry, we’ll get someone to help right away.
Ok, you can chat with an associate now or request a call back.
You can also go to your Customer Service hub to fix most things or to search help pages. What do you prefer?
07:44
Chat with an associate now
07:44
Messaging Assistant | Customer Service
If you have details you think would help the associate, type them here.
An associate will join the chat.
07:44
N
Nishanth has joined & will be ready to chat in just a minute.
Please REfund me and CAncel Amazon Prime i was charged for prime ! WHY when it does not work in my Region for Anything ??? Keeps Telling me ! #not available in your region ! That Card was Rejected by Amazon for previous attempted purchases . They said the Card was faulty Why Then Deduct From it Again ! CompletedJuly 15, 2021Mastercard ****0286-$13.77Order #D01-2370795-7440233Amazon PrimeMay 29, 2021
ALso it says July 26th is the Date for payment its taking money july 15th !
07:45
Nishanth | Customer Service
Hello, my name is Nishanth.I am sorry your prime subscription is not working in your area.I apologize for the inconvenience caused to you.I will help you in this for sure.
N
07:46
Refund me and Cancel the Prime its NOT GOOD FOR ANYTHING !
and why cant i make purchases for products with my card and it is still able to deduct for Prime ! thats really sneaky !
will i get an email on this refund pls ???
to make sure this complaint is recorded
07:47
Nishanth | Customer Service
Sure.Once I cancel the prime I will send an Email to you.
N
07:47
and my Refund pls !
07:47
Nishanth | Customer Service
Please allow me a moment to initiate your prime cancellatiopn.
N
07:48
What of MY Refund ????
refund me before you Cancel
REfund me before you cancel ! can you reply to that !
07:49
Nishanth | Customer Service
The refund will be given to you once the prime subscription was cancelled.That is the process.You should have received to authorize prime cancellation in a SMS and Email kindly authorize once it was accepted your prime will be cancelled and refund will be given back to you in 3-5 business days depending on the banking speed.
Have you accepted the SMS notification sent to you?
N
07:51
hold on let me check
i have not got the sms yet
07:52
Nishanth | Customer Service
The SMS was already sent to your registered contact number and Email please check with that once.
N
07:54
i have the email should i click the link ?
07:55
Nishanth | Customer Service
Yes please click the link it will take you to amazon website to accept prime cancellation.
Have you checked that?
N
07:57
i have canceled !
when do i get my refund pls !
and why charge us if we cant access the prime benefits !
07:58
Nishanth | Customer Service
You refund process has started from our side.It will reach you before July 21.
N
07:58
and why is my card not working again for purchase of products but working for amazon prime charge ????
07:58
Nishanth | Customer Service
The prime will have auto-renewal option it will take money from your account every month if you haven’t cancelled or used it’s benefits.You have option to cancel it anytime if you don’t want.
N
07:59
and transcript of this chat is not in my email yet
08:00
Nishanth | Customer Service
The prime charge was made from the backup payment that have added to your card.Not from the actual primary card you have added.
The transcript of this chat will be available on your app and you can check with that any time.
N
08:01
hmmmm you said you will send an email ?? available on what app . its too complex to get these things from amazon website
pls forward the transcript to me
backup payment ? i have only one card with amazon ?? what backup payment ??
08:02
Nishanth | Customer Service
I will send once the chat is completed.I have already edited Email for you I will send the details of prime cancelation and refund in that.
N
08:03
pls i am waiting
08:04
Nishanth | Customer Service
I have sent the Email.
N
08:05
also these two purchases i cant contact the sellers
Mastercard ****0286 -$2.99 Order #113-9175697-9437814 AMZN Mktp US Mastercard ****0286 -$6.99 Order #113-3944783-4469814 AMZN Mktp US
and why does my card not work anymore for amazon products ! can you check that pls
08:07
Nishanth | Customer Service
You can contact the seller from this number 866-551-5924 Or else You can use this link tohttps://www.amazon.com/gp/help/contact-seller/contact-seller.html?marketplaceID=ATVPDKIKX0DER&sellerID=A3DB2PB0JZD97C&ref_=v_sp_contact_seller
N
08:07
ok thanks Nish
and the link for this chat history on the website is what pls
08:08
Nishanth | Customer Service
Kindly remove your card and add it again it will work for sure.If still it does not work you have to contact your concerned bank since this involves your confidential details only they have access to view your details we are blocked to see it.
N
08:08
ok thanks
that wil be all
08:08
Nishanth | Customer Service
You can find the transcript of all your previous chat from customer service option in your account.
Is there anything else I can assist you with today?
N
08:10
ok that is all
08:10
Nishanth | Customer Service
https://www.amazon.com/gp/message?ref_=ya_d_l_msg_center#!/inbox This is the link
Thank you for contacting Amazon.Have a great day for you and your family.Take care and stay safe during this hard days.
N
08:11
You Too Nishanth Take Care and Thanks !
08:11
Nishanth | Customer Service
Feel free to contact us again if you do have any additional questions.
N
08:11
Nishanth has left. Thanks for contacting Amazon!
Messaging Assistant | Customer Service
Hi! It’s Amazon’s messaging assistant again.
So, what can I help you with?
08:55
Managing my payment, Prime, or account
08:55
Messaging Assistant | Customer Service
Sure, let me know which of these things you need help with.
08:55
Update or cancel Prime
08:55
Messaging Assistant | Customer Service
Do you want to check out your membership options or get help from an associate?
08:55
Get an associate
08:56
Messaging Assistant | Customer Service
Ok, you can chat with an associate now or request a call back.
You can also go to your Customer Service hub to fix most things or to search help pages. What do you prefer?
08:56
Chat with an associate now
08:56
Messaging Assistant | Customer Service
If you have details you think would help the associate, type them here.
An associate will join the chat.
08:56
S
Shritin has joined & will be ready to chat in just a minute.
Shritin | Customer Service
Hello, I am Shritin here to help you.
How may I help you?
S
08:56
Hello I have not Recieved my refund for cancelled amazon prime as i was told ! and I was debited again for Amazon Prime ! yesterday PLS STOP taking my money and REfund me for Both Transactions ! Txn: Debit Ac:1XX..03X Amt:NGN 5,654.10 Des:Amazon Prime*2E9SG2 15/07/20 Date:30-Jul-2021 23:50 Bal:NGN 13,422.57 On Fri, Jul 16, 2021 at 8:17 AM Amazon Prime <prime@amazon.com> wrote: Your Prime membership has been cancelled. Amazon.com Your Prime | Today’s Deals | Prime Insider Dear abiodun j. balogun, As you requested, we’ve canceled your Amazon Prime membership. Since you have not used your Amazon Prime benefits, we are refunding you $13.77 which includes the full membership fee and any applicable fees and taxes. Your refund should be processed within the next 3-5 business days and will appear as a credit on your card’s next billing statement. If your latest membership charge is still processing, we’ll issue the refund as soon as the charge is completed. If you’d like to join Amazon Prime again, start a paid membership by visiting the Amazon Prime page. Thank you, Amazon.com Customer Service
i canceled since july 16th and the refund never came ! i was debited again yesterday !
is anyone there ??
08:58
Shritin | Customer Service
Yes, I’m here.
I’m checking this for you.
S
08:58
thnx
08:59
Shritin | Customer Service
I’m sorry to keep you waiting.
S
09:00
ok
09:00
Shritin | Customer Service
This was an error from the system.
S
09:00
just refund me for both txns and stop taking money from my card thats all i want !
09:01
Shritin | Customer Service
I have checked and I see the same order has been getting authorized for Prime charges.
It kept getting decline and only got charged on July 15th.
Now the amount is refunded and you will no longer be charged for this. It has been stopped.
S
09:02
refunded when ???
thre are two refunds to be made
none has been done !
09:03
Shritin | Customer Service
May I know which card you checked for the refund?
Could you please help me with the last 4 digits of the card?
S
09:03
hold on i use one cad for amazon
0286
09:04
Shritin | Customer Service
Since the charge was declined, the amount was getting authorized from backup cards, and only one card approved the funds on July 15.
S
09:04
you just took money from that card again !
09:05
Shritin | Customer Service
Yes, that’s the card. The refund is done to that card.
We have not taken the amount again.
S
09:05
my card statemnet shows 2 debits !
09:05
Shritin | Customer Service
It was getting authorized to get the payment and not charged.
May I have the charge ID of both?
S
09:05
Txn: Debit Ac:1XX..03X Amt:NGN 5,654.10 Des:Amazon Prime*2E9SG2 15/07/20 Date:30-Jul-2021 23:50 Bal:NGN 13,422.57
15/07/2021 15/07/2021 POS Dr @ 99999999-Amazon Prime*- 309402-20210715 6,209.63 91,
is amazon tryin to con us or what !
NO REFUND HAS come in !
09:07
Shritin | Customer Service
Sorry we do not con customers.
S
09:07
my goodness !
09:07
Shritin | Customer Service
This is a complete misunderstanding.
S
09:07
but you just told me only one debit was made ! !!!
2 debits were made ! not one single refund from amazon has come in
09:07
Shritin | Customer Service
Please help me with the charge ID for both the charges so I can check and help you.
The charge Id is made up of nine Alphanumeric characters and is unique to each transaction.
S
09:08
or how much is the amount cos i cant see amazon on any credits to my card !
09:08
Shritin | Customer Service
You can find it in your bank statement.
$13.77
S
09:08
Txn: Debit Ac:1XX..03X Amt:NGN 5,654.10 Des:Amazon Prime*2E9SG2 15/07/20 Date:30-Jul-2021 23:50 Bal:NGN 13,422.57 15/07/2021 15/07/2021 POS Dr @ 99999999-Amazon Prime*- 309402-20210715 6,209.63 91,
13.77 what is the date for this !
09:09
Shritin | Customer Service
Please do not share these details, I only require the 9 digit alphanumeric number beside the charged amount.
S
09:10
i have no idea what is the charge id i just gave you what is in my bank statement
09:10
Shritin | Customer Service
Date is July 16, 2021 refunded.
S
09:10
NOTHING WAS REFUNDED ON THE 16th from Amazon !
cmon !
nothing has been refunded from amazon !
you took mony on the 15th and took it again on the 30th !
am i blind or what !
09:12
Shritin | Customer Service
I have never accused you of anthing, I am trying to help you with all the resources I have and I am checking every possible way to find the charges.
S
09:13
or are you saying you did not debit me again yesterday !
i hve no quarrel with you
its amazon i have issues with
they are taking my money !
09:14
Shritin | Customer Service
According to the account details I checked, there is no transaction under your account on the 30th yesterday.
S
09:15
the refund for the 16th pls send the txn details or does amazon not indicate a refund is from amazon ??
09:16
Shritin | Customer Service
Transaction Id 3ZkerUQMdcSoshtUr3zV
S
09:16
30/07/2021 30/07/2021 Amazon Prime*2E9SG2
09:17
Shritin | Customer Service
May I have your phone number please?
S
09:17
2349064950565
234 – 806495 0565
09:18
Shritin | Customer Service
Thank you.
S
09:18
there is nothing with that txn number in my card !
what are you calling me for ???
i was debited on the 15th and the 30th by amazon !
09:19
Shritin | Customer Service
I will arrange a call for you from the concerned team to assist you with this. You will receive the call within 3 minutes.
S
09:19
what is going on the guy has no clue
09:28
M
Melvin has joined & will be ready to chat in just a minute.
you took my money on the 15th and the 30th of july
09:29
Melvin | Customer Service
Hi Abiodun, I’m sorry to know that you didn’t received your refund, I’d be glad to help.
May I know the last 4 digits of the card that was charged?
M
09:31
can ou read through this chat pls the other guy bailed !
0286
09:31
Melvin | Customer Service
Sorry I didn’t see that one.
And as I’ve checked the refund for the $13.77 is already credited on your account.
Transaction ID: 5984777589140 RETURN_SUCCEEDED.
Friday, July 16, 2021 12:54:13 AM PDT
Can you please check your bank statement?
M
09:35
i can sedn you my bank statement
thats my card 0286
no refund i was debited again 30th
09:38
Melvin | Customer Service
You already receive the refund for the $13.77 On July 16,2021 for the cancellation for the prime subscription.
Upon checking on your account there no charge on July 30th.
M
09:39
i can send my bank statement now so you pick out the refund
i see no refunds from amazon ! or isnt there a narration a refund is from amazon just like it is when you get debited ??
pls let me send you my bank statement
how do i do that !
09:40
Melvin | Customer Service
Sure, One moment I will send you the email.
M
09:40
so you see my bank statement and see for yourself
09:40
Melvin | Customer Service
I have sent the Email.
M
09:41
sent my bank statement
hi melvin r u still there buddy
09:43
Melvin | Customer Service
Yes, I am here. I just refreshing my email if I’ve already received it.
Did you already send it?
M
09:44
yes i did
09:44
Melvin | Customer Service
Okay got it.
M
09:45
great
15th and 30th
the only possible refund is this
23/07/2021 23/07/2021 51991*0286/074278454-16/07/21 5,655.75
but it has no amazon narration !
09:46
Melvin | Customer Service
Is your currency is called RAND?
M
09:46
no nit is naira from nigeria
and yall dont offer prime in nigeria thats why i canceled !
09:47
Melvin | Customer Service
Oh I see that why I can see that why the charge for the July 30th I’m not able to see it.
M
09:47
so where is the refund for the 15th
and you can see a debit on the 30th also
09:47
Melvin | Customer Service
For the debit for the 15th and 30th for the prime membership in not showing up.
There only a disburse or chargeback for the refund on July 16, 2021.
M
09:48
huh ?
15/07/2021 15/07/2021 POS Dr @ 99999999-Amazon Prime*- 309402-20210715 6,209.63
09:49
Melvin | Customer Service
Let me check what the best option that I can do to check your charge.
M
09:49
it was taken from my account !
i got an email sying i would be refunded !
09:49
Melvin | Customer Service
You’ve already receive the refund upon checking on the details.
M
09:50
On Fri, Jul 16, 2021 at 8:17 AM Amazon Prime <prime@amazon.com> wrote: Your Prime membership has been cancelled. Amazon.com Your Prime | Today’s Deals | Prime Insider Dear abiodun j. balogun, As you requested, we’ve canceled your Amazon Prime membership. Since you have not used your Amazon Prime benefits, we are refunding you $13.77 which includes the full membership fee and any applicable fees and taxes. Your refund should be processed within the next 3-5 business days and will appear as a credit on your card’s next billing statement. If your latest membership charge is still processing, we’ll issue the refund as soon as the charge is completed. If you’d like to join Amazon Prime again, start a paid membership by visiting the Amazon Prime page. Thank you, Amazon.com Customer Service Amazon.com, Inc. or its affiliates. All rights reserved. Amazon, Amazon.com, Prime, the Amazon.com logo and 1-Click are registered trademarks of Amazon.com, Inc. or its affiliates. Amazon.com, 410 Terry Avenue N., Seattle, WA 98109-5210. This message was sent to the following: naijabay@gmail.com
which is the refund pls on my bank statment ?
the date of this refund pls
are there pls ??
is anyone there ???
09:56
P
Purva has joined & will be ready to chat in just a minute.
Purva | Customer Service
Hey, Greetings from Amazon. My name is Purva ʕ•́ᴥ•̀ʔっ. How may I help you today?
P
09:56
i was talking to melvin !
my goodness why am i being treated like this !
09:58
Purva | Customer Service
abiodun,he had some network issue
P
09:58
REFUND MY MONEY and stop taking money from my card !
09:59
Purva | Customer Service
this is thereason your chat got connected with me
Complete Refund done, Funds will be available within 3-5 business days. :) However , if you want I would let the team know that you should not be charged for this, before every transaction you should receive an alert only when you permit, we would charge you. So that you should know the charge amount and full details . Sounds good?
P
09:59
stop tossing me from one person to another and not solving the issues !
09:59
Purva | Customer Service
I said the complete refund is done
P
10:00
i cant se any refund !
will i get it today or what ?
10:00
Purva | Customer Service
Funds will be available within 3-5 business days.
However, if you need it early please contact your bank
P
10:00
i even sent melvin my bank statement
hat did you refund pls
10:00
Purva | Customer Service
abiodun, I see it is released from our end please contact your bank
P
10:01
how much did you refund ??
10:01
Purva | Customer Service
$13.77
Funds will be available within 3-5 business days.
P
10:02
ok
what about the amount deducted yesterday ?
when will that refund come in pls
10:03
Purva | Customer Service
May I know the exact amount ?
P
10:03
30/07/2021 30/07/2021 Amazon Prime*2E9SG2 in nigerian naira on my bank statement 5,654.1
i can send you my bank statement as i sent it to melvin
10:05
Purva | Customer Service
One sec 🙂
This amount is already initiated
refunding you $13.77 which includes the full membership feeFunds will be available within 3-5 business days.
P
10:07
ok let me wait again for this
so you agree funds were taken from my bank on the 30th too !
the other guys said it was not !
10:08
Purva | Customer Service
abiodun, I see the funds are reversed
You know authorization
>?
P
10:09
but they said nothing was taken on the 30th !
ok thanks i will speak to my bank again and get back to amazon