By Stella Odueme
The Head of the Civil Service of the Federation, Mrs. Didi Esther Walson-Jack on Wednesday declared Nigeria’s federal civil service paperless as it completed the implementation of the Presidential and administrative directives for Ministries and Extra-Ministerial Departments (MEMDs) to operate an entirely paperless system, thus marking a decisive milestone digitally in governance with billions saved annually.
In her address, tagged “Nigeria’s Federal Civil Service Achieves Major Paperless Milestone” at press briefing, the Hos said that as of the
close of business yesterday, Tuesday, the 30th day of December 2025, the Federal Civil Service became fully paperless.
“This milestone, therefore,marks a bold transition from a paper-based legacy bureaucracy to a modern, accountable, and digitally enabled public service. Simply put, all Ministries in the Federal Civil Service are now paperless!
“This milestone, therefore, marks a bold transition from a paper-based legacy bureaucracy to a modern, accountable, and digitally enabled public service. Simply put, all
Ministries in the Federal Civil Service are now paperless!” She declared.
To consolidate these gains and end the culture of paper-based bureaucracy, she stressed that the 38 Federal Ministries and Extra-Ministerial Departments will no longer accept paper submissions through their physical registries.
“All correspondence to the MEMDs should now be sent to the official registry email addresses, which can be found on the Office of the Head of the Civil Service of the Federation website.
“Citizens can also now track their
correspondence with individual MEMDs through the Federal Civil Service Paperless portal. In simple terms, a paperless Civil Service means that Citizens and the International Community no longer need to send traditional paper letters with envelopes to communicate with the Federal Civil Service. Instead, a scanned letter sent via email or correspondence, with attachments from a
personal or organisational email address, to any MEMD would be sufficient.
“This approach not only provides clearer audit trails of documents and faster response times but also makes accessing government services more convenient, transparent, and trustworthy for citizens and businesses alike.
“The days of missing, lost, or misplaced files are gone, leading to more efficient service delivery.”
According her Walson-Jack, as a key part of the paperless policy, the Federal Civil Service achieved a significant breakthrough in official communication by expanding Government Email accounts, noting that in August 2024, there were fewer than 20,000
official email addresses for civil servants.
“By today, Wednesday, 31st December 2025, over 100,000 official email accounts have been created for public servants on the GovMail platform. Now, all Civil Servants have official government email addresses, ensuring they operate with official email identities for secure, professional, and auditable government communication at scale.
“This strengthens sovereignty over official
correspondence, enhances responsiveness across MDAs, and reduces reliance on unofficial communication channels.
“Additionally, GovMail is saving the Federal Government billions of Naira annually by reducing dependence on fragmented, agency-specific external email subscriptions and licenses, delivering better value-for-money.
“These outcomes reflect the culmination of declaring 2025 as the “Year of Accomplishment, ”under the FCSSIP25 reform agenda, with the delivery theme “Final Sprint – Delivering Results”.
She maintained 2025 was a year marked by measurable results, rapid onboarding, enhanced adoption support, and coordinated execution driven through the OHCSF implementation architecture to ensure standardisation, compliance, and sustained performance tracking.
She recalled that the journey toward a digitally transformed and paperless Federal Civil Service has been a deliberate and progressive reform effort led by successive Heads of the Civil Service of the Federation, each building firmly on the progress made by their predecessors.
She thanked President Bola Ahmed Tinubu, whose leadership, dedication and
commitment have made this transformation possible as well as invaluable coordination and whole-of-government alignment provided by the Secretary to the Government of
the Federation, Senator George Akume, which has strengthened implementation across MDAs.
“I sincerely appreciate all Honourable Ministers of the Federal Republic
of Nigeria for their steadfast support of this reform effort, especially their visible leadership and partnership in the digitalisation initiative. “
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